Frequently asked questions

We understand you may have questions about our shipping and return processes. Below are some of the most common questions we receive at Evelyn & Butterflies, designed to provide you with clarity and confidence.

How long does it usually take for orders to arrive, mate?

With Australia Post, you can generally expect your order to arrive within 7-10 business days.

How much does shipping cost?

Shipping is a flat rate of $12.50 for standard shipping Australia wide.

If a customer isn't happy, what's your return policy like?

We offer store credit for returned items, provided they are in unused and sellable condition.

How will the customer receive their purchase?

All orders are shipped via Australia Post.

Craft with confidence

At Evelyn & Butterflies, we want you to craft with confidence. Knowing our shipping and return policies are straightforward allows you to focus on your creative projects. If you have further questions, please don't hesitate to contact us.